Terms of Service

Article 1: Introduction

This terms of use agreement outlines the conditions for utilizing the kimono rental service, including its related services, provided by TripFarm Co., Ltd. (hereinafter referred to as “the Company”) at various Rikawafuku kimono rental stores.

All service users, store visitors, and those accompanying users (hereinafter referred to as “Users”) are deemed to have agreed to these Terms by using the Service or entering our premises.

Since these Terms are publicly available on the internet, it is assumed that there is consent in all cases, whether reservations are made via the website, by phone, or walk-ins.

For services sold or introduced on behalf of our company, the respective agents are responsible for obtaining user consent, and the company is not responsible for any defects in explanation.

In addition, these Terms take precedence over any verbal guidance provided by our employees, and in the event of a dispute, these Terms will be used for resolution.

For matters not stipulated in these Terms, guidance at the Service provision location, laws, or general customs will apply.

Article 2: Service Acceptance and Provision Times

The Service provision time will be as stated on each store’s website.

※Outside of the Service provision times, it is not possible to provide services or store/take custody of personal belongings.

※For each service use, storage/taking custody of personal belongings is limited to one time each. If belongings are forgotten to be taken out or put in and need to be stored/taken custody of again, a fee of 500 yen (excluding tax) per occurrence may be charged.

The Service may close without notice if, 2 hours before opening, the Japan Meteorological Agency issues a warning for heavy rain (landslide disasters, flooding), flood, gale, blizzard, or heavy snow in the municipality where the store is located. Also, the store will basically close in case of advisories. The company bears no responsibility for any disadvantages to the user in such cases.

Article 3: Service Usage Fees

The fees for the Service vary depending on the service plan used.

The company may revise the Service usage fees without notice, and it is the user’s responsibility to check the latest “Usage Fees” page at the time of use.

Various media, SNS, and websites may offer discounts, perks, and coupons, but only those with an expiration date are valid. As an exception, discounts without an expiration date but with a known posting date are valid for one month from the posting date. Those without an expiration date or posting date are considered a posting error by the poster, and the company will decide whether they are valid or not. Users agree that they cannot object to the company’s decision.

Article 4: Service Extension Fees

If a user returns a rented kimono or yukata later than the final return time (currently 17:30, but the website information takes precedence), an extension fee of 1,000 yen per 10 minutes per item will be charged.

If a user leaves their personal belongings in custody and fails to pick them up by the deadline, they must contact us by phone by the original deadline.

Even if there is a phone call, picking up after closing time is basically not possible. If the company decides to allow pickup after closing time, a waiting compensation fee of 1,000 yen per 10 minutes will be charged. The same applies if the user fails to pick up their belongings when leaving the premises. However, if the user comes to pick up their belongings during the business hours of the following day or later, it will be free of charge.

In the unlikely event that it is necessary to return the rented items beyond the final return time stated on the website, and if the company staff must wait or return to the store after going home, a staff labor cost guarantee of 1,000 yen per 10 minutes from the original return time until the items are returned to the staff will be charged per item. Additionally, if the staff has to travel from home, a transportation fee of 30,000 yen will be charged regardless of the distance. Users agree that they will not consider any circumstances such as road congestion, public transportation disruptions, or health issues.

※All fees mentioned in this article are exclusive of tax and will be charged in cash at the time of collection.

※This Article 4 takes precedence over any verbal guidance or phone guidance by our staff, as mentioned later in Article 8, Section 1.

※The extension fees, labor cost guarantee, and transportation cost guarantee are agreed upon and accepted by the user at the time of service use, and no further notification is needed.

※If the phone is not reachable for any reason, it is the user’s responsibility to keep trying until contact is made. Even if contact is made by email or other means, it does not exempt from the provisions of this article. Also, the company bears no responsibility for any delay in responding to emails, even if it takes several hours.

Article 5: Items Not Accepted for Handling

Our store assumes responsibility only for clothing items and strictly prohibits the deposit of the following items. Users agree that the company is not liable for any damage to items deposited in violation of these regulations. Also, when depositing luggage, it is primarily limited to one item per person, and items that do not fit within dimensions of 30cm in length and 20cm in width will incur a fee equivalent to that of carry-case storage.

① Valuables (keys to houses/cars, expensive clothes, bags, jewelry, watches, etc.), precision instruments (computers, digital cameras, game consoles, tablets, etc.), and cash.

② Explosive, flammable, or other dangerous materials.

③ Food, living organisms, frozen items, refrigerated items, fresh produce, live flowers, items prone to leakage or deterioration.

④ Items that contravene public order and morals (drugs, dangerous drugs, and other items prohibited by law).

⑤ Items that do not fit in the provided storage bags.

⑥ Items of sentimental value, gifts, or other items of value that cannot be compensated for monetarily, both objectively and subjectively.

⑦ Fragile items that are easily broken, deformed, or deteriorated.

⑧ Items that do not fall under the above categories but are deemed difficult to store by the company.

Article 6: Refusal of Service

The company may refuse to provide the Service in the following cases:

① When it is recognized that the activities of the user promote or contribute to the operations of an organized crime group (referred to as “violent group”) as defined in Article 2, Paragraph 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991, hereinafter referred to as “the Act”).

② When the user falls under any of the following:

A When it is recognized as a violent group, a member of a violent group as defined in Article 2, Paragraph 6 of the Act, a semi-member of a violent group, a person related to a violent group, or other antisocial forces.

B When it is recognized as a corporation or other organization controlled by a violent group or its members.

C When it is recognized that among the officers of a corporation, there are members of a violent group.

D Individuals who commit criminal acts such as assault or threats against our company, or those who take an intimidating attitude deemed subjectively intimidating by our employees.

Article 7: Liability of the Company for Compensation

The company’s responsibility for the user’s baggage arises when the user deposits the baggage and ends when the company returns the baggage to the user.

1. For damage caused by the loss or damage of baggage during handling by the company, due to reasons attributable to the company, the liability limit is set at 10,000 yen per piece of baggage. The actual loss amount will be compensated within the limit of liability, based on the price of the baggage and the extent of loss or damage.

However, the company is not liable for compensation for loss, damage, or any other damage to baggage, including those specified in Article 5.

2. The company will compensate in Japanese currency when responding to claims for compensation.

3. The right to claim compensation according to the preceding provisions shall expire if the user does not make a claim within 7 days from the date of receiving the baggage from the company.

Article 8: User’s Responsibility

When using this service, users must follow the instructions of our employees and the notices inside the store, and these instructions take precedence over information on the homepage (HP), other web-based information, or telephone guidance. If there is a discrepancy between the information on the HP and the actual service provided, and this results in a disadvantage to the user, our company bears no responsibility. Moreover, any doubts or questions about discrepancies between the information on the HP and the actual service should be addressed before leaving the store; after departure, it is assumed that the user is satisfied with all contents.

If a user does not follow the instructions of our employees or the store’s notices and causes damage to other users or third parties, the user is responsible for compensation, and our company bears no responsibility.

Article 9: Disclaimer 【Important】

1. Our company is not responsible for any damage to users or others caused by human error, lateness of our employees, or other reasons in the provision of this service.

Furthermore, the disclaimer items mentioned below are particularly important in the lengthy terms of use and are thus emphasized, fulfilling the obligation to highlight them. Therefore, it is assumed that users agree to the terms mentioned below when using the service.

It is confirmed that these terms do not constitute “unexpected clauses” (clauses that could not reasonably be anticipated) under the Civil Code, and users had the freedom not to use the service if they could not agree to these terms or were unable to read through the lengthy document.

2. Our company bears no responsibility for any financial, temporal, or mental disadvantages incurred by users, even if the following detailed regulations occur and users foresee and agree to these possibilities in the provision of the service.

3. Our company’s responsibility for any disadvantages to users expires unless notified within 14 days from the date of service provision.

▼Detailed Regulations
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① Paint on the luggage compartments may adhere to and discolor the contents of the luggage.

It is the user’s responsibility to protect items likely to discolor, for example, with plastic bags.

② The user’s luggage is frequently moved inside the store, and our employees assume the contents are only clothing. Therefore, the stored luggage may be subjected to impacts, resulting in damage or deformation of the contents during the storage period.

③ Damage to electronic devices inside clothing when our employees assist with dressing or undressing.

④ Delays in service provision due to congestion or other reasons, causing users to be late for plans such as rickshaw rides, restaurant reservations, or performances.

⑤ Our products are those displayed in the store, and when users specify size, pattern, or other product details by phone or email, our employees may promise availability or reservation. However, if the specified items are not prepared on the service day, our company bears no responsibility.

⑥ The price mentioned over the phone takes precedence over the price listed on the HP. If there is a discrepancy, resulting in a disadvantage to the user, our company bears no responsibility, except for cases where a separate estimate was provided.

⑦ Users agree to store their luggage in a place frequented by the general public, acknowledging the risk of loss/theft. No compensation will be provided for lost/stolen items,

especially valuables or gifts that cannot be monetarily compensated by our company.

⑧ Our rented clothing is used by numerous customers. Our company is not responsible for skin irritation, rashes, infections, etc., if we have cleaned the clothing within a reasonable range.

Furthermore, users agree that the company uses commercial detergents, alcohol for disinfection, and commercial deodorizing sprays for cleaning clothes. Even if skin irritation, rashes, infections, etc., occur despite these cleaning methods, our company is not responsible.

Moreover, rental items are provided as seen in the store. The company is not responsible for damage after departure,

⑨ If electronic devices are damaged due to reasons attributable to our company, and compensation responsibility arises, the responsibility is limited to the value of the device or a separately defined compensation limit. No compensation is provided for the value of electronic records such as photos or data.

⑩ For falls outside the store, since the condition of the road surface and the way the user walks can influence the fall, our store bears no responsibility.

⑪ For falls, burns, or other injuries inside the store, if the user did not follow the store’s notices or the instructions of the employees, our store bears no responsibility. If the user’s hands are occupied with luggage and cannot safely navigate inside the store, it is the user’s responsibility to ask for assistance from an employee. If an employee cannot immediately assist due to being busy, the user is obligated to wait until an employee is available to help. Users agree that our company bears no responsibility for any injuries resulting from falls.

While having hair styled, users should remain as still as possible and follow the instructions of the staff, as high-temperature devices are used. Also, do not approach employees while they are working.

⑫ If there is “malicious,” “intentional,” or “grossly negligent” damage to the kimono or undergarment, compensation of 7,000 yen (kimono) and 500 yen (undergarment) is required. If the actual damage exceeds 7,500 yen, the actual cost to repair the damage will be compensated.

The standards for “malice,” “intent,” and “gross negligence” are subjective to our company and include multiple or larger than 3 cm stains or damages, damage caused by cigarettes, or damage by customers with intimidating or threatening behavior.

⑬ Damage due to the user’s own negligence.

⑭ Loss or change of hand luggage due to natural disasters, accidents, or other force majeure.

⑮ Other damages to users caused by reasons not attributable to our company.

⑯ Damage to hand luggage due to excessive weight or volume.

⑰ Damage caused by inherent defects in the hand luggage, such as wear and tear.

⑱ Damage or loss of casters, straps, hooks, keys, and accessories (such as name tags and belts).

⑲ Minor damages (scratches, cuts, dents, stains).

⑳ If the hair setting or dressing does not meet the user’s expectations or satisfaction. Also, if the user requests a time-consuming hair setting or dressing using their own kimono or hair ornaments, or a style that our company does not normally do, staff may refuse based on their judgment. The use of hair ornaments is limited to three, and no redo of hair setting or dressing will be done after departure.

㉑ Our company bears no responsibility for any disarray of hair setting or dressing after departure, as the way the user walks, etc., can influence it.

㉒ Loss of hand luggage due to users exchanging clothes or shoes with each other, etc. Users are responsible for managing their hand luggage.

㉓ Users agree that if they leave belongings behind in the store, the items will not be kept and will be disposed of on the same day. Users must come to the store themselves to pick up any forgotten items and accept that we will never handle shipping.

㉔ Users are responsible for checking rented items for dirt or damage, and our products are those displayed in the store. Users acknowledge the freedom to not rent items that are dirty or damaged. Also, if the user notices dirt or damage after the service has been provided, even if our employees did not notice it during dressing, our company bears no responsibility for any disadvantages.

㉕ Users agree that employees may consume food and beverages during service provision from a risk assessment perspective.

㉖ Our company does not tolerate any discrimination based on ethnicity, gender, sexual orientation, etc. Users agree that our company bears no responsibility for any disadvantages, such as being late for subsequent plans or taking longer than usual, if special measures such as separate dressing rooms are required due to religious, ethnic, sexual orientation, LGBT, etc., reasons, and our company responds appropriately according to social norms.

㉗ Our company bears no responsibility if the kimono, obi, and accessories presented on our homepage (HP), social media (SNS), and other web-based information differ from the user’s expectations. Users also agree that changes to the obi are not possible.

㉘ Users agree to have their identity verified through photo identification at the time of return the next day, and our company will delete the information at a time of our choosing. Users also agree to deposit a security deposit of 5,000 yen per item for theft prevention when returning items the next day.

㉙ Users agree to Article 4 of these terms.

㉚ Any damage related to the above items.
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Article 10: Compensation

Other than the “Disclaimer” in Article 8 of these terms, if the user’s hand luggage is lost due to the clear responsibility of our company, the maximum compensation amount is 10,000 yen.

Article 11: Changes to Terms of Use and Services

These terms may be changed, added, or deleted without notice. Users will not be individually notified and are responsible for checking the latest “Service Terms of Use” when using the service.

Article 12: Governing Law and Jurisdiction

The governing law of these terms is Japanese law, and the Tokyo District Court is the exclusive agreed jurisdictional court.